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Our
customers enjoy the comfort of knowing that we carry quality
products, ship them quickly and are here to answer questions
regarding their usage and resolve any issues that may arise. Most of
our products are listed at the lowest price permitted by the
manufacturer, and others are set at what we have determined to be a
fair and competitive price, hopefully the lowest price available.
However, there are times when we may have overlooked a manufacturer’s
special, or a competitor is simply operating on a lower margin. If
this is the case, we want to match or beat that price for you.
If you are
interested in an item and have found it selling for less (including
shipping) elsewhere, please let us know and will be happy to match
or beat that price. You may simply call us at (858) 578-9007
or send an email to sales@knifemerchant.com. We will need
to know where you have found a better price, so please provide the
web-site address or company name.
There are
times when we may need to reject a price match. For instance, we do
not compete with E-Bay or Craig’s List. We only compete with other
reputable businesses that can verify the origin of their products.
In some instances, a competitor has simply made a mistake and listed
an item at an incorrect price. In that situation, we will give you
time to place that order, and then as a courtesy, notify our
competitor of the error. Hopefully that business practice will be
respected and reciprocated.
The bottom
line is this: We want you to be comfortable knowing that you’re
getting a great value for your dollar and can buy here without
worrying that you should do more shopping around. Unless someone is
offering their products below our cost, we’re going to beat that
price. If it is below our cost, we’ll have to politely refuse to
price match (and maybe buy some along with you).
Thank you for shopping with
us.
Chef David Holly
Knife Merchant
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